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(Not applicable to CPO Courses)

At Counsilman-Hunsaker, we strive to provide excellent customer service, including prompt order fulfillment and timely shipping. Orders placed will be fulfilled and shipped within 7-10 business days. Our dedicated team ensures that each product is carefully packaged and shipped to reach you in perfect condition. Please note that any orders placed after 5:00 PM (CST) will be processed on the next business day.

We offer a flat shipping rate of $3.95 for each purchase within the contiguous United States. This ensures that our aquatic customers across the nation can enjoy our products without breaking the bank. This rate is applicable per order, regardless of the number of items purchased. For customers residing outside the contiguous United States or seeking expedited shipping options, additional charges may apply, which will be calculated and displayed during checkout. Please don't hesitate to contact our customer support team if you have further questions or require assistance regarding shipping.


At Counsilman-Hunsaker, we greatly appreciate your support as all proceeds generated from sales goes directly towards the drowning prevention organizations that we support. Due to this circumstance, we regret that we cannot offer refunds on products purchased from our online store. However, we understand that customer satisfaction is of utmost importance, and we are more than happy to offer exchanges for eligible items.

If you receive a product that is defective or damaged, please contact our customer support team within seven (7) days of receiving your order. We will gladly arrange an exchange of the same product or a suitable replacement, depending on availability. Please note that exchanges are subject to product availability, and if the requested item is out of stock, we will work with you to find an alternative solution. Please ensure that the item is returned in its original packaging and condition. The customer will be responsible for any additional shipping costs associated with the exchange.

**This refund and exchange policy applies to products purchased from our online store and does not extend to our CPO course offerings. For concerns or inquiries regarding CPO course refunds or exchanges, please refer to the terms and conditions provided for each course or contact your instructor for further assistance. We appreciate your understanding and cooperation in supporting Counsilman-Hunsaker's mission of "Aquatics for Life" through your purchases!

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